Customer Support Analyst II (August 2025 - Present)
Added 3 more accounts and became the Enterprise Support representation at the weekly
Government ORT meeting. Trained new hires by providing shadowing time to understand
processes.
Software Engineering Mentorship (April 2025 - Present)
Participating in weekly 1:1 discussions learning and practicing Java Object-Oriented
Programming concepts.
Customer Support Analyst I (August 2024 - August 2025)
Delivered exceptional client support by managing over 30 accounts and resolving approximately
40 cases simultaneously using
tools such as Salesforce, Oracle SQL Developer, and Microsoft Excel. Performed daily SQL
queries on large datasets to diagnose
and resolve client issues, while maintaining a high customer satisfaction survey score.
Facilitated successful customer implementations and training sessions while hosting bi-weekly
partnership status calls to ensure
quality metrics are maintained. Collaborated cross-functionally to escalate and resolve
issues efficiently, leveraging SQL insights to
address complex client challenges.
Data Validation Analyst L1 (February 2025 - Present)
Checked user-uploaded meet results and validated that all results were properly parsed into
the
system database. Meets ranged from single digit number of lines to over 2000 lines of data.
Utilized Microsoft Excel to data clean improper result files and/or fix wrong data.
As a Level 1 during the 2025 Track & Field season, I focused on L1 meets such as high school
meets, historical results, and athlete profile / roster matching.
FrontEnd Web Developer (March 2024 - August 2024)
Developed website landing pages, written in HTML, CSS, and base JavaScript, for various
computer
servers, workstations, and parts. Utilized Google SEO to better market products on related
pages.
Created a webpage using web development tools that amassed over 4000 unique clicks in a span
of 4 months. The page stood as the 8th most popular web page on Google using keywords.
Product Data Analyst (August 2023 - August 2024)
Implemented Excel XLOOKUP, SQL Queries, and Data Visualization tools to extract information
on large product datasets of over 9500 servers, workstations, and computer parts. Made
strategic business decisions based on information presented to maximize profits.
Researched more than 900 unique computer parts to process through the business SellerCloud
database for selling objectives.
Teaching Assistant (May 2022 - May 2023)
Taught first-year students in the skills and knowledge to be successful in college. Topics
included but not limited to time management work ethic, and communication. Held weekly office
hours for students to seek guidance when needed.
Mathematics Tutor (September 2021 - May 2022)
Tutored students in College Algebra, Trigonometry, and Pre-Calculus in a classroom setting and
with one on one sessions for students to get help when they felt it was needed.
Software Developer (October 2019 - March 2020)
As a part of the TechOps team, I designed and developed a truck scaling database application,
utilizing the Basic4Android programming language. The program connected a truck scale to a
tablet through Bluetooth, adding each truck’s materials and information to a database.
