About

Hello! I am Austin Rippee, an aspiring software engineer with a background in data analytics. I graduated from Saginaw Valley State Unviersity in 2023 with a degree in Computer Information Systems. I have passions in Java, Python, data analysis, and web development.

Other than programming, I am passionate about running, skiing, and four wheeling. I used to be a cross country and track & field coach in which I did from January 2019 to June 2024.

Contact Me

Career

Customer Support Analyst I (August 2024 - Present)

Delivered exceptional client support by managing over 30 accounts and resolving approximately 40 cases simultaneously using tools such as Salesforce, Oracle SQL Developer, and Microsoft Excel; performed daily SQL queries on large datasets to diagnose and resolve client issues, while maintaining a 10/10 customer satisfaction survey score.
Facilitated successful customer implementations and training sessions while hosting bi-weekly partnership status calls to ensure quality metrics are maintained; collaborated cross-functionally to escalate and resolve issues efficiently, leveraging SQL insights to address complex client challenges.

Web Developer (March 2024 - August 2024)

Co-developed website landing pages, written in HTML, CSS, and JavaScript, for various computer servers, workstations, and parts. Utilized Google SEO (Search Engine Optimization) to better market products on related pages.
Created a webpage using web development tools that have amassed over 4000 unique clicks in a span of 4 months. The webpage stands at the 8th most popular web page on Google using specific keywords.

Product Data Analyst (August 2023 - August 2024)

Implemented Excel XLOOKUP, SQL Queries, and Data Visualization tools to extract information on large product datasets of over 9500 servers, workstations, and parts. Made strategic business decisions based on information presented to maximize profits.
Researched more than 900 unique computer parts to process through the business SellerCloud database for selling objectives.

Projects

Skills Used: Java

PaceConvert is a running performance tool that compares race times across different distances using a consistent scoring system. The goal is to use this tool for setting goals, comparing past performances and even understand how performances stack against others.

Other Projects:

Run_22 (Python)
800 Comparison (Python)
workout082123 (Python)
Top 4 Records (Python)

Crud Example (PHP)
Persons (PHP)
More of these??
CaeserCipher (Java)
PracticeWithMatt (Java)

CIS 216 Homework Examples (Java)
CIS_311 Homework Examples (.NET)
CIS 333??? (Assembly)
CIS 386??? (SQL)
CSIS_586 Homework Examples (Python)

I performed an analysis on my running throughout my 2022 summer and fall training.

Education

Saginaw Valley State University (Graduated - April 2023)


Courses

CS 105 Intro to Computers & Programming
CS 116 Computer Programming I Java
CS 146 Visual Basic.NET Programming VB.NET
CS 216 Computer Programming II Java
CS 232 Cybersecurity System Administration
CS 245 Statistics & Its Application in Computer Science R, MiniTab
CIS 255 Client Side Web-App Development XHTML, CSS, JS, Bootstrap, AJAX
CIS 301 Data Communication & Network Administration
CIS 311 Windows Programming using .NET VB.NET
CS 316 Data Structures & Algorithms
CIS 333 Intro to System Software Assembly
CS 345 UNIX & System Administration Linux, UNIX
CIS 355 Server Side Web-App Development PHP, ASP, PHPMyAdmin
CIS 366 IT Project Management MS Project
CIS 386 Database Management Systems SQL, MySQL
CIS 422 System Analysis & Design Concepts (Senior Capstone Pt. 1) MS Visio
CIS 424 System Analysis & Design Concepts (Senior Capstone Pt. 2) Node.JS
CSIS 566 IT Strategy
CSIS 586 Cloud & Big Data Analytics Python, GCP, MySQL, Spark, Hadoop

Senior Capstone Project

Our class developed a sophisticated web-based application that extracts and analyzes data from the Office of Academic Affairs' course schedule Excel sheet, allowing users to easily modify schedules, send automated emails, and generate reports.


Certifications

aws ccp badge

Completed March 17th, 2025