About
Hello! I am Austin Rippee, an aspiring software engineer with a background in data analytics. I
graduated from Saginaw Valley State Unviersity in 2023 with a degree in Computer Information
Systems. I have passions in Java, Python, data analysis, and web development.
Other than programming, I am passionate about running, skiing, and four wheeling. I used to be a
cross country and track & field coach in which I did from January 2019 to June 2024.
Career
Customer Support Analyst I (August 2024 - Present)
Delivered exceptional client support by managing over 30 accounts and resolving approximately 40
cases simultaneously using tools such as Salesforce, Oracle SQL Developer, and Microsoft Excel;
performed daily SQL queries on large datasets to diagnose and resolve client issues, while
maintaining a 10/10 customer satisfaction survey score.
Facilitated successful customer implementations and training sessions while hosting bi-weekly
partnership status calls to ensure quality metrics are maintained; collaborated
cross-functionally to escalate and resolve issues efficiently, leveraging SQL insights to
address complex client challenges.
Web Developer (March 2024 - August 2024)
Co-developed website landing pages, written in HTML, CSS, and JavaScript, for various computer
servers, workstations, and parts. Utilized Google SEO (Search Engine Optimization) to better
market products on related pages.
Created a webpage using web development tools that have amassed over 4000 unique clicks in a
span of 4 months. The webpage stands at the 8th most popular web page on Google using specific
keywords.
Product Data Analyst (August 2023 - August 2024)
Implemented Excel XLOOKUP, SQL Queries, and Data Visualization tools to extract information on
large product datasets of over 9500 servers, workstations, and parts. Made strategic business
decisions based on information presented to maximize profits.
Researched more than 900 unique computer parts to process through the business SellerCloud
database for selling objectives.
Projects
PaceConvert is a running performance tool that compares race times across different distances using a
consistent scoring system. The goal is to use this tool for setting goals, comparing past
performances and even understand how performances stack against others.
Other Projects:
Run_22 (Python)
800 Comparison (Python)
workout082123 (Python)
Top 4 Records (Python)
Crud Example (PHP)
Persons (PHP)
More of these??
CaeserCipher (Java)
PracticeWithMatt (Java)
CIS 216 Homework Examples (Java)
CIS_311 Homework Examples (.NET)
CIS 333??? (Assembly)
CIS 386??? (SQL)
CSIS_586 Homework Examples (Python)
I performed an analysis on my running throughout my 2022 summer and fall training.
Education
Saginaw Valley State University (Graduated - April 2023)
Courses
CS 105 |
Intro to Computers & Programming |
|
CS 116 |
Computer Programming I |
Java |
CS 146 |
Visual Basic.NET Programming |
VB.NET |
CS 216 |
Computer Programming II |
Java |
CS 232 |
Cybersecurity System Administration |
|
CS 245 |
Statistics & Its Application in Computer Science |
R, MiniTab |
CIS 255 |
Client Side Web-App Development |
XHTML, CSS, JS, Bootstrap, AJAX |
CIS 301 |
Data Communication & Network Administration |
|
CIS 311 |
Windows Programming using .NET |
VB.NET |
CS 316 |
Data Structures & Algorithms |
|
CIS 333 |
Intro to System Software |
Assembly |
CS 345 |
UNIX & System Administration |
Linux, UNIX |
CIS 355 |
Server Side Web-App Development |
PHP, ASP, PHPMyAdmin |
CIS 366 |
IT Project Management |
MS Project |
CIS 386 |
Database Management Systems |
SQL, MySQL |
CIS 422 |
System Analysis & Design Concepts (Senior Capstone Pt. 1) |
MS Visio |
CIS 424 |
System Analysis & Design Concepts (Senior Capstone Pt. 2) |
Node.JS |
CSIS 566 |
IT Strategy |
|
CSIS 586 |
Cloud & Big Data Analytics |
Python, GCP, MySQL, Spark, Hadoop |
Senior Capstone Project
Our class developed a sophisticated web-based application that extracts and analyzes data
from the Office of Academic Affairs' course schedule Excel sheet, allowing users to easily
modify schedules, send automated emails, and generate reports.
Certifications
Completed March 17th, 2025
Contact